FAQ
Frequently Asqued Questions
PRODUCT & STOCK
Are all your products designed in house?
+
Where are the materials you use from?
+
Where are your shoes made?
+
Which kind of construction do you use?
+
Can I customize a stock product?
+
How can I know if a product is in stock?
+
Can you assist with sizing?
+
Can I get sized in person?
+
SHIPPING & RETURNS
Will I receive any tracking information? How do I track my order?
+
Do you offer International Shipping?
+
Do you offer express shipping?
+
Can I modify the shipping address?
+
Can I pick my order in Store?
+
Where is my order?
+
What's your return policy? How do I start a return?
+
Can all items be returned?
+
Do you ship to APO & FPO?
+
ORDERS & PAYMENTS
Which Payment methods do you accept? Do you take Apple Pay?
+
Can I split my purchase in installments?
+
Can I shop in my local currency?
+
Will I have to pay import duties?
+
Do I have to pay Sales Tax?
+
Does Meermin deduce VAT on International (non-EU, non-US) orders?
+
MTO GROUPS
What is a Made To Order Group?
+
How do MTO Groups work?
+
Is there any fee or upcharge on MTO Groups?
+
Can MTO items be returned?
+
When will my MTO Order ship?
+
Want to make a suggestion for upcoming MTOs?
+
REWARDS
How do I join the Loyalty Program?
+
How do I earn points?
+
How do I redeem my points?
+
How do I access the next Tier level?
+
How do I receive points for referring a friend?
+
Can I rewards be combined with other promotions?
+
I've made a purchase but I can't see my points in my account
+
I returned an order. Where did my points go?
+
I've ordered before. Do I still receive points on these orders?
+
I've bought at the NYC Store, will I still receive points?
+
Subscriber Monthly Giveaway Information
+
Still have questions? Contact us